At the CIBI Innovation Day 2025, leading minds from the financial sector came together to discuss the latest developments in banking. The presentations on “Banking Trends 2025” and the modern customer experience were particularly insightful.
One key takeaway: banks need to focus even more on their customers in order to remain competitive.
Three key aspects were highlighted:
- Changing customer expectations: Customers increasingly expect digital, seamless and personalised experiences.
- Digital natives as a challenge and opportunity: The young generation is placing new demands on banks – agile and technology-driven solutions are in demand.
- New technologies as drivers: Artificial intelligence and innovative digital services are opening up new opportunities to fulfil customer expectations.
The discussion on customer experience was particularly exciting: speed, digital efficiency and personalised service are not a contradiction in terms – they are essential for the future of banking.
In addition to the specialist presentations, the CIBI Innovation Day provided a valuable platform for dialogue with service providers. Networking with technology partners emphasises that banks do not have to develop innovative solutions alone – cooperation is the key.
Our conclusion: The financial sector is facing major changes and banks must actively adapt. Those who consistently put their customers and their needs at the centre will be successful in the long term.
We look forward to thinking ahead with our clients on these trends and developing innovative solutions for the bank of tomorrow together.
Find out more in our LinkedIn post.
